The landscape of work is changing fast and people need a deeper understanding of how to prepare for the future of work.
We all need to keep up and adapt new skills to remain relevant, especially because this technology driven world is constantly changing. We are at the newest age of an industrial revolution of work and who is to say that this is the last.
With the ongoing global crisis, many businesses have shut down and economies have been disrupted.
This slowed down the productivity and operations of many industries. These sudden changes have caused repercussions to many businesses that resulted in retrenchment, skeletal workforce, and/or a complete shut down.
With this sudden shift, many enterprises have digitized their operations and services.
As a result, many jobs have been compromised. New career assessment and hiring platforms have emerged to provide and support those who are in need.
Employees in the retail industry, banks, traders, food chains, tourism and transportation are primarily hit by the crisis. How will, for example, shops survive if malls are closed? While the best thing is to set up an online store and partner with a logistics company for delivery, what will happen to the workforce if their skills and services are not needed anymore?
To prepare for the future of work, enterprises need to work on upskilling their working teams.
By enhancing employees' capabilities and learning the skills that will be more in demand for the future, enterprises can better prepare for the future of work.
Yes, automation can be a substitute to manual work that employees have been doing, but human skills will be in growing demand as technology continues to evolve. This is because humans have capabilities that technology can never replace.
Here are some skills that are predicted to be valuable for the future of work:
Develop skill sets that are used to manage and/or solve crisis in the workplace. Humans should be able to set priorities and determine the right solution to a given problem. While technology can create scenarios and algorithms to select solutions to certain problems, it still cannot react to ambiguity and cannot fully understand complex scenarios that require human judgement.
Ensure your employees are free to experiment and get involved in situations where they can learn crafting strategies and methods. A hands on approach helps working teams better understand and learn particular work processes.
Solve complex problems and find strategies to approach tasks. Managing a company should always allow a fresh influx of new ideas and unique perspectives.
Working together with other employees to meet the goals of the company is always important. While technology can be programmed to work well with other software and lines of code, the human capability of working together with other humans can never be learned by technology. By practicing empathy and listening to each team member, humans will always be best at collaboration.
Always aim for being attuned to the latest tech trends, if they are relevant to your business. While we are all prone to be addicted to the flashy new gadget, we should always be able to understand what the business or team objective is before incorporating a new technology to a given process.
Also, because online customer journeys are now crucial to any business, design should not only be a priority, but it should also be involved in board room discussions. Designing an entire user journey should be of utmost importance - most especially in this current crisis.
Enhanced thinking skills and problem-solving capabilities will bring value socially and economically. Whether this involves innovation in building new solutions or in rethinking an entire business model, enterprises should never be closed to new ways of thinking and doing things.
Research, data gathering, and observation are critical components in solving problems quickly and coming up with fresh ideas. This will always be a strength for humans because humans can easily understand complex problems and can better weigh priorities for certain situations.
The challenge now is this.
How will you prepare yourself and your employees for these skills? First, identify what they already have that might be valuable and work on it by integrating them to what your company needs. Online classes are popular and readily available for those with time and good internet usage. Also, enterprises should always be open to learning new skills, talents and capabilities. These "soft skills" should not only be celebrated but also recognized.
The future of work is already here. Are you ready for it?